Legal
Booking & Cancellation Policy
Last updated: December 2025
1. Booking Appointments
Appointments can be booked:
- By phone: 01983 123456
- By email: hello@thebeautyspot.co.uk
- Through our online consultation request form
- In person at our Newport location
All bookings are subject to availability. We will confirm your appointment by phone or email. For certain advanced treatments, a consultation and/or patch test may be required before your first treatment can be booked.
2. Deposits
A deposit may be required for certain treatments, courses or consultations. Deposit amounts and terms will be communicated at the time of booking. Deposits are typically non-refundable but may be transferred to a rescheduled appointment if sufficient notice is given (see Cancellation section below).
3. Cancellation by You
We understand that plans change. If you need to cancel or reschedule your appointment, we ask for the following notice:
- Standard appointments: At least 24 hours' notice
- Extended or course treatments: At least 48 hours' notice
Cancellations or rescheduling requests made with less than the required notice may result in a charge of up to 50% of the treatment cost. Missed appointments (no-shows) may be charged at the full treatment rate. These charges are at our discretion.
4. Late Arrivals
If you arrive late for your appointment, we will do our best to accommodate you, but your treatment time may be shortened to avoid inconvenience to other clients. The full treatment charge will still apply. If you are more than 15 minutes late, we may need to reschedule and the late cancellation policy will apply.
5. Cancellation by Us
In the unlikely event we need to cancel or reschedule your appointment, we will give you as much notice as possible and offer the earliest convenient alternative. Any deposit paid will be fully refunded or transferred at your choice.
6. Payment
Payment is due at the time of treatment unless otherwise agreed in advance. We accept cash, card payments and bank transfers. Gift vouchers must be presented at the time of treatment and are subject to their own terms.
7. Refunds
Refunds for completed treatments are not generally provided. If you are dissatisfied with any aspect of your treatment, please speak to us as soon as possible so we can address your concerns. Refunds for unused course packages or gift vouchers are at our discretion.
8. Contact
If you have any questions about this policy, please contact us at hello@thebeautyspot.co.uk or call 01983 123456.